Privacy Notice
-Relating to Clients and Their Loved Ones

Living Sanctuary Home Care is dedicated to providing compassionate home care services. We understand the importance of protecting the privacy and security of your personal information. This Privacy Notice explains how we collect, use, and protect the personal information of our clients, their families, friends, and representatives.

Who We Are:

Living Sanctuary Home Care is a provider of home care services in the United States. We are committed to maintaining the confidentiality and security of your personal information.

Our Commitment to Privacy:

We recognize that the privacy and security of personal information are of great importance to our clients, their families, and friends, as well as our caregivers and other professionals involved in their care.

This Privacy Notice outlines why we collect personal information about clients, families, friends, and representatives, how we use it, and how we protect it. References to “you” include your next of kin, other family members, visitors, and representatives such as attorneys appointed under a Power of Attorney.

We have designated a Privacy Officer responsible for overseeing questions related to this Privacy Notice. If you have any questions, please refer to the “How to Contact Us” section below.

Our privacy policy is guided by the fundamental principles of collecting and using personal information lawfully, fairly, and transparently, to enhance our service to clients and to meet legitimate interests, including the protection of clients and caregivers.

We adhere to the privacy regulations outlined in the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal laws.

The personal information we refer to in this Privacy Notice includes any information that can be used to identify you.

How We Collect Information:

We collect information about you when you inquire about our care services, use our website, and become a client of Living Sanctuary Home Care. We also collect information when you voluntarily complete client surveys or provide feedback about our services. This may include information about family members, visitors, and representatives.

Types of Information We Collect:

Personal data or personal information includes any information about an individual that can be used to identify that person. We may collect, use, store, and transfer various types of personal data, including:

• When you inquire about our services:
  • Personal information, including your name, address, telephone numbers, and email address.
• When you use our website or interact with our digital marketing communications:
  • Any personal details you provide through calls, forms, or email, such as your name, address, telephone numbers, and email address.
  • Your preferences and use of email updates (if you choose to receive them).
  • Your IP address, used to measure website usage.
  • We may use analytics software to track website visits to understand client interests and tailor website and advertising experiences.
  • If you call us directly from our website, social media, or advertisements, we may use software to combine call information with browsing data to improve client experiences.
• When you are a client receiving care services:
  • Personal details, including your title, full name, date of birth, gender, contact details (address, telephone numbers, email addresses), emergency contact information, physician information, and healthcare identification numbers.
  • Financial information, including payment details.
  • Transaction data, including payment details for services provided.
  • Information about your life, including social history, health, and well-being. This may include information about marital status, ethnicity, religion, and details of medical treatments.
  • Notes and reports about your health and care, including assessments and medication provided.
  • Compliments, complaints, accidents, and incidents information.
  • Contributions to client questionnaires and surveys.
• When you are a relative, next of kin, or representative of a client:
  • Personal details, including title, full name, relationship to the client, contact details (address, telephone numbers, email addresses).
• When you visit our offices:
  • Visitor name, purpose of visit, and vehicle registration details (if applicable).
  • Information related to crime prevention and safety, including CCTV recordings.

Information from Other Sources:

We work closely with healthcare providers, medical professionals, and other relevant organizations to deliver our care services. We may receive information from them regarding your health and care, including admission details, care records, and medical records.

We also work with service providers, including IT, advertising, and marketing services.

How We Use Your Information:

We process your personal data to manage the services we provide, fulfill contractual obligations, provide requested information or services, and process payments.

Your care record contains detailed health and well-being information, which is essential for assessing your needs and adjusting your care plan as needed. We share this information with medical professionals who have a legitimate need to support your care.

We collect details of your representatives and family to ensure your welfare and security, as well as the safety of other clients and our caregivers.

We share information within Living Sanctuary Home Care for administrative and managerial support and with suppliers who assist in delivering our services.

We use data to review the performance of our care services and improve our services to meet client needs.

We may contact you (and your representative and family) about changes to your needs and our services.

With your consent, we may use your personal data to send marketing information about services that may be of interest. You may opt out of receiving this information at any time.

We share information with healthcare providers and other relevant authorities regarding your health and care.

We use cookies on our website to collect information to improve our services. Our Cookies Policy provides further information.

Calls may be recorded for training and quality purposes.

We may be required to disclose information in certain circumstances, including:

• Reporting health or safety issues, including infectious diseases.
• Complying with legal or regulatory requirements, court orders, or public authority requests.
• Supporting law enforcement investigations, professional conduct hearings, and safeguarding investigations.
• Protecting children or vulnerable adults.
• In exceptional circumstances, such as serious crime, fraud, or risk to public safety.

Data Storage, Processing, and Protection:

We take the privacy and security of your personal data seriously. We have internal policies, physical security measures, and IT security technologies to prevent unauthorized access, damage, or loss of your data.

Your data is stored within the United States, adhering to applicable privacy laws.

Online payments are processed securely through third-party payment processors.

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including legal and contractual requirements.

Your Rights:

• Right to Access: You have the right to request a copy of the information we hold about you.
• Right to Correction: You have the right to ask us to correct or remove information you believe is inaccurate.
• Right to Erasure (Right to be Forgotten): You can ask us to delete your data when it is no longer necessary.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Restrict Processing: You can request us to suspend processing your data in certain circumstances.  
• Right to Object to Automated Decision Making: You have the right not to be subject to decisions made solely on automated data processing if they have legal or significant effects.

Marketing and Research:

We may send you information about our services with your consent. You can opt out at any time.

We are committed to protecting personal information collected for research purposes. Participation is voluntary, and you can opt out at any time.

Other Websites:

Our website may contain links to other websites. This Privacy Notice applies only to our website. Please review the privacy notices of other websites you visit.

Changes to Our Privacy Notice:

We regularly review our Privacy Notice and will post updates on our website.

This policy was last updated in January 2025.

How to Contact Us:

Please contact us if you have any questions about our Privacy Notice or the information we hold about you.

Privacy Officer

Living Sanctuary Home Care

1358 Whitman Avenue, Camden, NJ 08103

Email: hello@livingsanctuary1hc.com

Phone: +1 (856) 365 3509

You have the right to file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) if you believe your privacy rights have been violated. We would appreciate the opportunity to address your concerns before you contact the OCR.